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Client Services & Forms

After enrollment is when you will really notice the difference between our agency and the competition. Roger Hicks & Associates Group Insurance, Inc. will serve as your ombudsman and advocate in the costly and confusing environment of group insurance. The Agency works for you, not for the third-party administrator and not for the reinsurance company. Roger Hicks and his associates will always be committed to your interest and to the interest of the insured, intervening in matters of contract, government regulation and mandates. We go that extra mile for the insured, representing the insured before insurance company claim determination committees, before insurance company medical directors, before peer review boards, at the State Insurance Department, and if necessary, in court, and all without any additional incidental charges.

We have a dedicated client service representative (CSR) whose primary responsibility is to service the needs of our clients. Our CSR will assist with new employee benefit meetings, keeping clients abreast of changes in benefit laws and legislation that may impact employers, assist with claim resolution, assist with benefit interpretation for employers and their employees, as well as prepare benefit packets, or any other assistance that you may require. Our CSR is your resource to use and we encourage our clients to do so.

Questions or Concerns? Simply e-mail us, be sure you include your name, the name of your employer, and an e-mail or phone number where we may contact you. We will be in touch with you for any other information we may need to assist you with your concern or question. We will get back to you with an answer as soon as we can.

In order to assist with your claim, we must have a signed release of protected health information. Please download and complete the attached form. Be sure to sign and date it and fax the form to us at 405.478.3636. We must have the original on file, so you will need to mail the original or allow our Client Services Representative pick it up from you. PHI FORM


Forms

We have attached the most commonly requested forms listed by insurance company below. Please submit all completed forms to our office via fax 405.478.3636 or mail PO Box 18169 , Oklahoma City , OK 73154 . If you have any questions or need help competing your form, or if you need a form that is not found below, please contact us.

Note: You will need Adobe Acrobat Reader to open these forms. If you do not have Adobe Acrobat Reader, you may download it here.

BlueCross BlueShield of Oklahoma

Delta Dental of Oklahoma

Fort Dearborn Life

Genworth (GE Financial)

Hartford

MetLife

PacifiCare

Principal

SunLife

Unicare

United Healthcare

 

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